Return & Refund Policy

At ELARA, customer satisfaction is important to us. Due to the nature of our skincare and personal care products, the following policy applies:

Returns

Products may only be returned if:

• The item was damaged during delivery.

• You received the wrong product.

• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of receiving your order and include clear photos of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used products.

• Products with broken safety seals.

• Products damaged due to misuse or improper storage.

Refunds

Once your return request has been reviewed and approved, your refund will be processed using the original payment method whenever possible.

If the order was paid using Cash on Delivery, the refund method will be arranged with you directly.

Exchanges

Eligible products may be exchanged instead of refunded, depending on product availability.

Return Shipping

If the return is due to our error (wrong item, damaged item, or manufacturing defect), ELARA will cover the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for the shipping fees.

Contact Us

For any return or refund requests, please contact our customer support team with your order number.