Shipping policy

Shipping Policy

Thank you for shopping with ELARA.

Order Processing

Orders are processed within 1–2 business days
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Estimated delivery time:

Cairo & Giza: 1–3 business days
Other governorates in Egypt: 2–5 business days

Delivery times may vary during sales, holidays, or due to courier delays.

Shipping Fees

Shipping fees are calculated at checkout based on your delivery location.

Order Tracking

Once your order has been shipped, you will receive a tracking number (when available) so you can monitor your shipment.

Incorrect Address

Please ensure your shipping address is accurate before placing your order. ELARA is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delayed or Lost Shipments

If your order is significantly delayed or appears lost, please contact us and we will work with the shipping company to resolve the issue as quickly as possible.